Frequently Asked Questions
Everything you need to know about your iScooter journey.
How long does shipping take for my electric scooter?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, and you will receive a tracking number via email as soon as your scooter leaves our warehouse.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the scooter in its original packaging and condition within 30 days of delivery for a refund or exchange.
Do iScooter products come with a warranty?
Yes, all our electric scooters come with a 12-month limited warranty covering manufacturing defects. Specific components like batteries and motors are covered to ensure you have a reliable riding experience.
Are the electric scooters waterproof?
Our scooters have an IP54 water resistance rating, meaning they are protected against light splashes and dust. However, we do not recommend riding in heavy rain or submerging the scooter in water.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay to make your purchase more convenient.
How do I maintain my scooter's battery life?
To prolong battery life, we recommend charging the scooter before it hits 0%, storing it in a cool, dry place, and avoiding overcharging by disconnecting the power once the indicator light turns green.