Returns & Exchanges

At iscooterglobal, we want you to be fully satisfied with your ride, which is why we offer a 30-day return window for unused items in their original packaging. Whether you need a different model or a full refund, our team is dedicated to providing a seamless experience for every rider.

Return Process

• 1.
  Submit a Request

  Contact our support team via email with your order number and photos of the scooter to initiate the return authorization process.

• 2.
  Pack Your Product

  Securely place the scooter and all original accessories, manuals, and chargers back into the original shipping box to ensure safe transit.

• 3.
  Ship It Back

  Affix the provided shipping label to the package and drop it off at the designated carrier location for inspection at our warehouse.

• 4.
  Receive Your Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.